Frequently Asked Questions

If you have additional questions, feel free to reach out through the contact form.
I look forward to supporting your mental health and wellness journey.

  • You can schedule an appointment through the online booking link on this website. If you have questions before scheduling, you may also reach out through the contact form.

    To see if your insurance is accepted, you can sign up on Alma and schedule an appointment through that platform.

  • If you are unsure whether this practice is the right fit, you may request a brief consultation to ask questions about services and the approach to care.

    This can help you decide whether you would like to schedule a full evaluation.

  • The initial appointment is a comprehensive psychiatric evaluation.

    During this visit we will discuss:

    • Your current concerns

    • Mental health history

    • Medical history

    • Lifestyle factors that affect mental health

    • Previous treatments

    • Goals for care

    Together we will develop a thoughtful treatment plan that aligns with your needs and preferences.

  • Integrative psychiatry looks at the whole person, not just symptoms. Care may include traditional psychiatric evaluation and medication when appropriate, while also exploring factors that influence mental health such as:

    • Sleep

    • Stress

    • Nutrition

    • Lifestyle habits

    • Hormonal or metabolic health

    • Supplements or nutraceuticals

    • Mind–body practices

    The goal is to create a thoughtful and personalized plan that supports both symptom relief and long-term wellness.

  • Zola Rising Mental Health & Wellness supports adults experiencing concerns such as:

    • Anxiety

    • Depression

    • Burnout and chronic stress

    • Mood disorders

    • Life transitions

    • Trauma-related symptoms

    • Sleep concerns

    • Emotional overwhelm

    Care is personalized and collaborative, focusing on helping clients restore balance and resilience.

  • Yes. As a board-certified psychiatric nurse practitioner, Andre L. Douglas, FNP-BC, PMHNP-BC can prescribe psychiatric medications when clinically appropriate.

    Medication is always discussed thoughtfully and used as one part of a broader treatment plan that may also include lifestyle strategies and integrative approaches.

  • When appropriate, care may include discussion of:

    • Nutraceuticals and supplements

    • Lifestyle psychiatry

    • Stress management practices

    • Sleep optimization

    • Mind–body approaches

    These options are explored carefully and safely, and are tailored to each individual.

  • Yes. Zola Rising Mental Health & Wellness welcomes adults of all genders.

    While the practice has a special interest in supporting women navigating stress, life transitions, and emotional wellness, care is available to anyone seeking a thoughtful and integrative approach to mental health.

  • All appointments are currently offered through secure telehealth for clients located in Arizona.

    Telehealth allows you to receive care from the comfort and privacy of your home.

  • Telehealth appointments can be completed using:

    • A smartphone

    • A tablet

    • A computer with a camera and microphone

    • A stable internet connection

    You will receive a secure video link prior to your appointment.

  • Yes. After scheduling your appointment, you will receive secure electronic intake forms through the client portal.

    These forms help ensure your appointment time can be focused on your care and treatment planning. They must be completed and returned prior to your appointment.

  • Zola Rising Mental Health & Wellness accepts select insurance plans through Alma. Alma is a platform that allows independent clinicians to work with insurance companies while maintaining a private practice.

    Many clients choose to use their insurance benefits for psychiatric evaluations and medication management appointments.

    Some services that focus on deeper wellness support—such as extended consultations, lifestyle psychiatry, and herbal or nutraceutical guidance—may be offered as self-pay services.

    If you are unsure whether your insurance is accepted, we can review your benefits before scheduling.

  • Zola Rising Mental Health & Wellness works with select insurance plans through Alma, a platform that allows independent clinicians to accept insurance while maintaining a private practice.

    If your insurance is in-network through Alma, you may use your benefits for services such as psychiatric evaluations and medication management appointments.

    Your exact cost will depend on your individual insurance plan, including your deductible, copay, or coinsurance.

  • If your insurance plan is not in-network, you may choose to schedule appointments using the self-pay option.

    Some clients also choose to submit receipts (called a superbill) to their insurance company for possible out-of-network reimbursement. Coverage varies by plan.

  • Self-pay services may include extended consultations and integrative wellness services that are not always covered by insurance.

    Current self-pay rates may vary depending on the type and length of appointment. Please contact the practice or review the services page for current fees.

  • A limited number of reduced-fee appointments may be available for individuals experiencing financial hardship.

    Availability is limited and may vary depending on current capacity.

    If this is something you need, you may inquire when reaching out to schedule.

  • Insurance Co-pays will be collected by Alma.

    Self-pay services can typically be paid using major credit or debit cards through the secure client portal.

    Payment is processed at the time of your appointment.

  • Zola Rising Mental Health & Wellness does not provide emergency or crisis services.

    If you are experiencing a mental health emergency, please call 911, go to your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.